processing + shipping
YOUR CONFIRMATION OF ANY ORDER PLACED WITH NAANI UDO HB INDICATES YOUR FULL ACCEPTANCE, KNOWLEDGE OF AND COMPLIANCE WITH THE TERMS AND CONDITIONS LISTED BELOW
1.0: ORDER PROCESSING POLICY
Order Confirmation:
- After placing your order, you will receive an email confirmation with your order details.
- If you do not receive this email, please check your spam folder or contact our customer service
If you have ordered multiple products, please refer to the item with the longest processing time frame, as we ship orders in their entirety and not in parts to limit our economic impact to the environment as much as possible.
1.1: Ready to Ship Wigs, Hair Care and Accessories
If you have ordered one of our Ready To Ship wigs or any of our hair care and accessories products, please allow up to 5 working days for your order to be processed, packaged and shipped from our processing unit in the UK.
1.2: Bundles, Lace Closures and Frontals, Tape-ins and Clip-ins
If you have ordered any of our bundles, lace closures and frontals, tape-in or clip-ins, please allow up to 12 working days for your order to be processed, packaged and then shipped from our processing unit in the UK.
1.3: Custom Raw Wigs
Due to the custom nature of these products, if you have ordered one of our Custom wigs please allow to 15-21 working days for your order to be processed, customised, packaged and shipped from our processing unit in the UK.
1.4: Extended Processing Times in Times of High Volume Sales
PLEASE NOTE: During extremely high sales periods (due to the volume of orders being processed) there may be an delay in processing times. If this is the case, you will be notified and kept informed about the status of your order.
2.0: SHIPPING POLICY
These are the approximate delivery times based on your location:
- Domestic (UK): 3-5 Business Days
- International: 5-10 Business Days
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided in the email or through our website; please allow up to 48 hours for the shipping courier to update tracking numbers.
Once your order is shipped we cannot modify it. This means, we cannot change the delivery address, shipping method or item(s) within the order.
2.1: International Shipping
- Customers are responsible for any customs duties, taxes, or additional fees required by their country
3.0: Delivery Issues
3.1: Incorrect Address
Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.
If you notice an error in your shipping address, contact our customer service immediately. Once orders are shipped, we cannot change the delivery address.
3.2: Lost or Damaged Packages
Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen, damaged ornmissing we recommend opening a claim with the shipping courier.
We do not issue refunds to orders that are scanned "Delivered". If your tracking is showing your package was delivered but you have not received it, we suggest contacting your local post office and opening a claim.
3.3: Delivery Delays
While we strive to meet our shipping estimates, unforeseen circumstances such as weather, holidays, and carrier delays may impact delivery times.
We are not responsible for delays caused by the shipping carrier or customs clearance.