returns + exchanges

YOUR CONFIRMATION OF ANY ORDER PLACED WITH NAANI UDO STUDIO INDICATES YOUR FULL ACCEPTANCE, KNOWLEDGE OF AND COMPLIANCE WITH THE TERMS AND CONDITIONS LISTED BELOW

2.0 Refunds

AT NAANI UDO STUDIO, WE TAKE PRIDE IN THE QUALITY AND INTEGRITY OF ALL OUR PRODUCTS. DUE TO THE NATURE OF OUR PRODUCTS AND FOR HYGIENE REASONS, WE HAVE A STRICT NO REFUND POLICY. Naani Udo Studio reserves the right as a business that offers custom and bespoke products to put forward this policy, as detailed under The Consumer Rights Act 2015. 

We do not offer refunds in the following scenarios;

  • If a customer has changed their mind
  • If a customer has chosen an incorrect size of wig cap for their wig
  • If processing times are extended due to High Sales Periods
  • If a customer attempts to cancel an order after the cancellation period (detailed in Section 2.2)
  • If a customer attempts to return a 'Sale' item; ALL SALE ITEMS ARE FINAL SALE
  • If a customer has used, worn or altered (e.g. opened the product, cut the lace, bleached the hair, etc) the product. 

In the event that a refund has been agreed between Naani Udo Studio and the customer, the refund will be issued back to customer via your original payment method. Please note that your financial institution may take up to 10-12 working days to process the funds back to your account. 

2.1 Exchanges and Returns

All hair products (Custom wigs, Ready to Ship 'Wig Drop' wigs, Tape-Ins, Clip-Ins, Bundles and Lace Closures/Frontals) are all strictly non returnable and non refundable due to hygiene reasons and the nature of these products. Naani Udo HB reserves our right as a business that offers custom and bespoke products to put forward this policy, as detailed under The Consumer Rights Act 2015. 

However, in the event that you receive a product with a fault or receive the wrong item, and the item is in its original, unused and unaltered state, we are happy to offer an exchange. You will have 7 days after receiving your order to contact us, address any faults with your order and provide proof of whatever problem you are having. 

Please ensure that the item you are returning is in its original state and in its original packaging.

In the event you need to make a return, we do not cover return shipping costs. We will however issue a return label that will be deducted from your refund. We are not liable for packages that are lost in the mail, and can only proceed with returns or exchanges once we have received the item being returned.

2.2 Cancellations

For each order placed with Naani Udo Studio, there is a grace period for cancellations of 24hrs. If you decide to cancel your order, we will strive to ensure your money is returned back as soon as possible. Please note that your financial institution may take up to 10-12 working days to process the funds back to your account.